SUPPORT CENTER
How can we help you?
Search our knowledge base for certification guides, technical remediation steps, or submit a ticket directly to our engineering team.
Active Cyber Incident or Breach?
If you are experiencing a ransomware attack or data breach, contact our 24/7 team immediately.
Call Emergency HotlineTechnical Support
Get help with API integrations, penetration test report clarification, or cloud architecture guidance.
Audit & Compliance
Assistance with IASME portal access, SAQ questionnaire translation, or navigating the ISO process.
Billing & Accounts
Request invoice copies, update your payment methods, or discuss renewals for ongoing services.
Frequently Asked Questions
How long does it take to process a Cyber Essentials assessment?
Our standard turnaround time for grading a Cyber Essentials Self-Assessment Questionnaire is 3-5 working days. If you have purchased our Fast-Track Guided Support, we guarantee a review and grading within 48 hours of submission.
I failed my CE assessment. What are my next steps?
If you fail your assessment, you have two working days to correct the issues and resubmit without paying a new certification fee. Please open a "Compliance" support ticket immediately, and one of our assessors will guide you through the required technical fixes.
How do I access my Penetration Testing report?
Once a penetration test is completed, your report is securely uploaded to our encrypted client portal. You will receive an email with a secure link and a separate SMS containing your decryption key.
What is included in your vCISO retainer?
Our Virtual CISO retainers include strategic board-level guidance, policy review, incident response planning, and vendor risk management. Specific hours and deliverables are mapped out in your individual Statement of Work (SOW).
Submit a Support Ticket
Fill out the form below and our team will get back to you within 4 hours during standard business times.