IT SERVICE & BUSINESS CONTINUITY

ISO 20000-1 & ISO 22301
Resilient IT Services & Business Continuity.

Ensure uninterrupted IT service delivery and organizational resilience against unexpected disruptions. World Computing delivers ISO 20000-1 IT service management audits and ISO 22301 business continuity framework readiness.

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ISO 20000-1:2018IT Service Management

ISO 22301:2019Business Continuity Management

99.99% AvailabilitySLA & Recovery Benchmarks

Impact AnalysisBusiness Impact Assessment (BIA)

Disaster TestedMock Failover & Exercise Validated

DETAILED SPECIFICATIONS

Comprehensive ITSM & Continuity Standards Breakdown

Explore core requirements for IT service excellence and specialized business continuity recovery facilities.

STANDARD 01 SPECIFICATION

ISO 20000-1:2018 IT Service Management System (ITSM)

01.1 // SERVICE DELIVERY & SLAS

Service Level Governance

Defining Service Level Agreements (SLAs), capacity management, incident ticketing workflows, and service catalog structuring.

01.2 // CHANGE & RELEASE CONTROL

Change & Configuration Management

Implementing structured change advisory boards (CAB), configuration item databases (CMDB), and release deployment controls.

01.3 // CONTINUOUS SERVICE IMPROVEMENT

ITIL Alignment & Metrics

Aligning ITSM processes with ITIL best practices, customer feedback loops, and automated incident resolution analytics.

STANDARD 02 & CONTINUITY FACILITIES

ISO 22301:2019 Business Continuity Management System (BCMS)

02.1 // BUSINESS IMPACT ANALYSIS

BIA & RTO / RPO Metrics

Conducting detailed Business Impact Analyses (BIA), establishing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

02.2 // CRISIS RESPONSE PLAYBOOKS

Incident & Emergency Management

Authoring disaster recovery (DR) plans, crisis communication matrices, and operational failover playbooks for site outages.

02.3 // TABLETOP & FAILOVER DRILLS

Simulation & Audit Facilities

Executing live tabletop incident simulations and secondary site failover testing to validate audit compliance before Stage 2 checks.

RESILIENCE DOMAINS

Optimize IT services and protect operation uptime.

Align IT service management with business objectives while maintaining proven disaster recovery plans for maximum availability.

IT SERVICE MANAGEMENT

ISO 20000-1:2018 IT Service System

Formalizing service portfolios, SLA management, incident handling, capacity planning, and change management workflows.

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BUSINESS CONTINUITY

ISO 22301:2019 Business Continuity (BCMS)

Designing robust recovery strategies, conducting Business Impact Analyses (BIA), and establishing crisis communication protocols.

Download ISO 22301 Brochure ↓

DISASTER RECOVERY

IT Disaster Recovery & Crisis Drills

Testing RTO and RPO metrics, infrastructure failovers, and backup resilience against ransomware and site outages.

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METHODOLOGY

4-Step ITSM & Continuity Certification Path.

STEP 01

Business Impact Analysis (BIA)

Evaluating critical business processes, service dependencies, recovery time objectives (RTO), and RPO metrics.

STEP 02

Strategy & Plan Formulation

Authoring incident response playbooks, disaster recovery plans, and service level management policies.

STEP 03

Drill Execution & Simulation

Executing tabletop exercises and failover testing to validate operational continuity readiness.

STEP 04

Stage 1 & 2 Audit Sign-Off

Conducting pre-certification gap reviews and supporting lead auditors through certification approval.

FAQ

ITSM & BCMS Questions

What is the main difference between ISO 20000-1 and ISO 22301?

ISO 20000-1 focuses on delivering structured, high-quality day-to-day IT services (ITIL alignment), whereas ISO 22301 focuses on keeping business operations running during major crises, disasters, or cyber incidents.

EXPERT GUIDANCE